Corporate Affairs Department,
Áras an Chontae,
Kerry County Council is committed to providing an excellent quality service to all our customers in an effective, caring, equitable, socially inclusive and non-discriminatory manner. Our customers are entitled to be treated with courtesy and in a friendly and helpful manner. We aim to deal with all issues promptly, with due regard to privacy and confidentiality. We will promote universal access in the delivery of all our services.
We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use.
The Ombudsman will ask you for details of your complaint and a copy of this letter/email (our final response to your complaint). The best way to contact the Ombudsman is by:
- Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
- Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 or
- Calling the Ombudsman on 01 639 5600 if you have any queries or if you need help making your complaint.
To report an issue please contact us using the details above.