Public Sector Magazine Best Website and Social Media Winners 2018
In 2018 KCC launched the third-generation of the main kerrycoco.ie website with an easier to use interface to the plethora of council
information and services which can be accessed through the site. In keeping with the public-sector IT strategy objective of increased
digital services delivery, KCC’s website offers an increasing range of transactional services and encourages participation in decision
making ‘Have Your Say.’
The website is the main digital service channel but KCC develops, hosts or assists with a range of other websites developed by or with the council. Alerts.kerrycoco.ie for example is the main site for dealing with severe weather events and there are excellent mapping
technology sites for activities as diverse as Planning and Tourism. Kerry Library also have a great “digital front door” at kerrylibrary.ie.
Together with the Communications and Customer Services Officer, developing and expanding use of social media has been a key objective, as both a means to inform and engage with the public. Social media has been of particular value in getting concise information to the public at times of severe weather. Kerry County Council started using twitter back in 2009 and social media has been a key component in public safety messages going back to the big freeze of 2010, the winter storms in 2013/14 including Storm Darwin, the series of storms and flooding in 2015, through to more recent red-level weather events of Hurricane Ophelia and Storm Emma. However, social media channels, (Twitter, Facebook, YouTube) are used for many day-to-day service notifications as well, and to promote the very many cultural events taking place in the county, including the fantastic programme of 1916 commemorative events, some of which were live streamed. Social Media is also used to afford the public the opportunity to ‘Have Your Say’ as part of the council’s consultation processes.